VoIP allows you to make telephone calls using a computer network, over a data network like the Internet. VoIP converts the voice signal from your telephone into a digital signal that travels over the internet then converts it back at the other end so you can speak to anyone with a regular phone number.

VoIP can be implemented in several ways, from a software program on your computer used with a headset and microphone to adaptors used with regular analogue home phones or you can use dedicated VoIP phones.

Our VoIP service is connected via our router to our central server at our remote Internet hosting centre. It is, simply, a "PBX in the sky". To use our “Exocall” TM service, you will mainly utilise IP telephones which connect out to our server across broadband Internet or the use of PAP2 converters which any analogue phone can be connected too.

This provides a number of benefits, including: Ease of deployment – IP phones simply need to be plugged into an Internet connection or your network Reduced capital expenditure - no need to purchase expensive phone switches Reduced operational expenditure - maintenance of the phone service is now typically done via the web Reduced "internal" phone costs - particularly for inter-site calls, between offices and home workers Increased flexibility and new ways of working - home working, distributed offices etc

The Benefits of our Exocall VOIP Service

Exocall is a high end, highly customised and flexible VOIP telephone system and staff management tool. Exocall allows you to easily keep track of all calls taken and received by your staff, enables you to monitor their performance and quickly be made aware of those that are not meeting their targets and those which are excelling. Due to Exocall being a software driven VOIP system instead of the PBX hardware type systems it enable us to offer you new and innovative functionality controls, such flexibility in the past only was only available with large capital outlay.

Below is a list of functionality available via the Exocall TM System at a fraction of the cost of the hardware or licence fees payable with large PBX systems. In house IVR Build Wallboard Functionality Call recording across your entire phone system (including silent listen, break into call option and many more) Home worker functionality Real time agent call monitoring Bespoke built software packages (TAPI compliant etc) Call Queue Management Specific call handling and specific call permission functionality for each member of Staff Specific disaster recovery implementation Music on hold and advertising while on hold.

IVR (interactive voice response) can be easily created using a geographical interface to ensure all your incoming calls are directed to the correct agents, combine this with Exocall's TM hostdesking features which allows members of staff to log in to any compatible handset within your organisation by use of their own pin number, which then automatically sets their job preferences on the handset in use . New members of staff can be set up on the system easily and quickly without arduous programming or engineers being called out.

Exocall TM is a highly stable application which can run for years uninterrupted and it can be developed in line with the growth and ongoing needs of your business, again without the cost of extra hardware or licences. Should there be any problems with your internet connection Exocall TM will seamlessly begin to route traffic over a back up route, be that ISDN or analogue lines with no service interruptions. Each night the system configuration is backed up offsite so in the event of hardware failure the system can be up and running again straight away without the need to carry out reconfiguration.

In conclusion Exocall's TM advanced call centre technology, superior functionality and advanced security programs allow this product to adapt and grow with your business, offering you all the advantages of a large corporate sized hardware based telephone system at a fraction of the cost.